Returns, Claims & Compensation Policy

Effective Date: February 5, 2026

At BeveridgeAirFreight, we are committed to delivering reliable freight forwarding,
air cargo, logistics, and transportation services while maintaining the highest standards of
customer satisfaction. This policy explains how shipment returns, claims, compensation requests,
and customer responsibilities are handled.

1. Scope of This Policy

This policy applies to all freight forwarding, cargo transportation, warehousing,
and logistics services provided by BeveridgeAirFreight, subject to applicable laws,
carrier regulations, insurance coverage, and individual service agreements.

2. Return of Goods

As a logistics service provider, BeveridgeAirFreight does not sell retail products.
Returns are governed by shipping instructions, service agreements, and arrangements
between the sender and recipient.

Returns may be requested for:

• Incorrect delivery or routing errors
• Refused shipments
• Damaged cargo
• Undeliverable shipments
• Customs-related return requirements
• Incorrect shipment contents
• Approved transportation-related circumstances

3. Conditions for Accepted Returns

• Goods must remain substantially in the condition received.
• Original packaging and labels should be retained.
• Photographs of visible damage should be provided.
• Supporting evidence may be requested.
• Inspection may be required before approval.

BeveridgeAirFreight reserves the right to reject return requests that do not satisfy
these requirements.

4. Damaged Shipments

1. Document the damage immediately.
2. Take photographs of cargo and packaging.
3. Retain all packaging materials.
4. Contact BeveridgeAirFreight promptly.
5. Submit all requested documentation.

Our team may conduct an investigation to determine the cause and identify an
appropriate resolution.

5. Lost Shipments

• Shipment tracing and investigation will be initiated.
• Supporting shipment documentation may be required.
• Claims will be reviewed under applicable agreements and insurance coverage.

Where liability is established, compensation may be provided in accordance with
contractual obligations and transportation regulations.

6. Compensation & Liability

7. Shipping Errors & Customs Issues

If BeveridgeAirFreight is responsible for administrative or routing errors,
reasonable corrective action will be taken at no additional transportation cost
where applicable.

BeveridgeAirFreight is not responsible for delays or additional costs caused by:

• Incomplete documentation
• Incorrect customs declarations
• Government inspections
• Import or export restrictions
• Regulatory compliance failures by the shipper or recipient

8. Non-Returnable & Restricted Goods

• Perishable goods
• Live animals
• Hazardous materials
• Restricted or prohibited items
• Goods prohibited by law
• Items seized by customs authorities
• Improperly packaged shipments

9. Claims Procedure

10. Force Majeure

BeveridgeAirFreight shall not be liable for delays, losses, or service interruptions
caused by circumstances beyond reasonable control, including natural disasters,
severe weather, government actions, labor disputes, acts of war, public health
emergencies, or transportation network disruptions.

11. Policy Amendments

BeveridgeAirFreight reserves the right to modify this policy at any time.
Updated versions become effective immediately upon publication.

Contact Us

For questions regarding returns, claims, shipment issues, or compensation requests,
please contact our customer support team.

BeveridgeAirFreight
United Kingdom
Company Number: 15267971

We remain committed to delivering dependable logistics solutions and professional
support throughout every stage of your shipping journey.

Last Updated: February 5, 2026